Products

Products

Privacy Policy

To contact us about this Policy and/or our privacy practices, please contact us at

sales@volcanic-drinks.com

Last Updated: Sep 20, 2024

To contact us about this Policy and/or our privacy practices, please contact us at

sales@vok-water.com


Last Updated: Sep 20, 2024

Please read this privacy notice and policy (“Policy”) carefully to understand our policies and practices regarding your personal information and how we will treat it. This Policy applies to individuals who interact with Volcanic Drinks brands and our services as consumers or members of the public (“you”). This Policy explains how your personal information (which some jurisdictions may refer to as “personal data”) is collected, used, and disclosed by Volcanic Drinks brands, our affiliates, and certain parties acting on our behalf (collectively “Volcanic Drinks,” “We,” “Us”). It also tells you how you can access and update your personal information, exercise certain rights, and make certain choices about how your personal information is used.
This Policy covers both our online and offline data collection activities, including personal information that We collect through our various channels such as Our websites, telephone contacts and Customer Support, and apps (Our “Services”), as well as third-party social media networks, consumer affairs, certain third-party data sources, points of sale, and events where this policy is provided to you. Please note that We might combine personal information from different sources (website, offline event), including by combining personal information that was originally collected by different Volcanic Drinks entities or Volcanic Drinks partners. We also may combine data from third parties with data We already have.
In some instances, if you do not provide personal information to Us, We may not be able to provide you with certain goods and/or services. We will generally indicate to you when this is the case, for example, by stating so on Our registration forms or not enabling the process to continue without that information.

What Personal Information Do We Collect?

“Personal information” is generally considered any information that can identify you or that relates specifically to you. The personal information that We collect about you depends on how you interact with Us and Our Services, what requests you make from Us, and the context of our relationship.

Information You Give Us
When you interact with Us or the Services, you may provide certain personal information to Us, including:

Identifiers, including data defined as personal information under the Icelandic Customer Records statute. This data includes:

Identification and Contact Data: Information that identifies you or allows us to contact you, such as your name, postal address, email, or phone number.

Account Login Data: Data required for access to your account profile, like login ID, email, screen name, password, and security questions.

Payment and Financial Data: Data needed to fulfill an order or complete a purchase, such as debit/credit card details or other payment forms. We may also collect information related to credit applications, if applicable.

Demographic Data & Interests: Data that describes your demographic or behavioral characteristics, like date of birth, gender, location, interests, hobbies, and lifestyle data.

Audio, Electronic, Visual, and Similar Information: Content you share with Us on social media networks or through our Services, like photos, videos, personal stories, and information from Customer Service interactions.

Commercial Information: Data related to your use of the Services, such as purchased products or services, and other consumption habits.

Sensitive Personal Information: Certain personal information that may be sensitive under some laws, such as governmental IDs, social security numbers, login details, health, financial account information, geolocation data, and certain demographic details.

Information Collected Automatically
When you interact with Us or the Services, certain information is automatically collected by the systems We use, including:

Data from Your Computer/Mobile Device/Browser: Information about the device you use to access our Services, such as IP address, device and browser type, and other online identifiers. If using a mobile device, we may collect your phone’s unique device ID, advertising ID, and similar data.

Internet or Other Similar Network Activity: Data is collected using automatic technologies like cookies and web beacons. This includes pages you view, links you click, content response times, download errors, and session length. Data may also be collected through third-party tracking for analytics and advertising (see “Do Not Track/Opt-Out of Targeted Advertising”).

Audio, Electronic, Visual, and Similar Information: We may visually record your interactions with our Services, including mouse clicks, movement, scrolling, and navigation, for analysis through heat maps.

Geolocation Data: Systems that record IP addresses often provide your general location.

Information We Create or Generate
We may use the personal information we collect to generate other information, such as:

Inferences: We may infer your preferences, characteristics, and behavior from collected data to create a profile for personalization and other general business purposes like market research, analytics, and security.

How do We Use Collected Personal Information?

Provide Goods and Services
We use certain personal information, including Identification, Account, Payment and Financial, Commercial Information, Data From Your Device, Internet Activity, and Sensitive Personal Information to provide our goods and services to you, including processing, fulfilling, delivering, and shipping orders. This includes payment processing, customer service, fraud detection, identity verification, and order tracking.

Personalization
We may use personal information like Identification, Account, Payment and Financial, Demographic Data, Commercial Information, Data From Your Device, Electronic and Similar Information, Internet Activity, Geolocation Data, and Inferences to analyze your preferences, personalize your experience, improve our services, provide targeted content, and allow participation in interactive features.

Improving Our Services and Products
We use customer interactions and feedback to improve our services, analyze order history, customer comments, and behavior using various tools, including AI and machine learning.

Marketing Our Products
We may use personal information for marketing and advertising purposes, including providing targeted advertising for our products and third-party brands. This includes Identification, Account, Payment and Financial, Demographic Data, Commercial Information, Data From Your Device, Electronic and Similar Information, Internet Activity, Geolocation Data, and Inferences.

Your Privacy Choices
You can opt out of receiving advertising and marketing materials through your account settings or “Your Privacy Choices.”

Rewards Programs, Sweepstakes, Contests, and Other Promotions
We may offer promotions such as sweepstakes, contests, or coupons, requiring the collection of personal information based on the promotion’s nature. Additional terms and notices may apply.

General Operations and Administration
We use personal information for business purposes, such as account maintenance, audits, tax reporting, system evaluation, security, and fraud prevention. We may also use personal information to comply with legal obligations.

Aggregate or De-Identify Personal Information
We may de-identify or aggregate personal information with other data so it can no longer be associated with you. Under applicable law, this information is no longer considered personal, and we can use it for any purpose, unless prohibited.

To Whom do We Disclose the Personal Information We Collect?

Our Affiliates
We may provide your personal information to our affiliates who process it for the delivery of our Services or for business purposes as outlined in this Policy.

Our Service Providers
We disclose your personal information to service providers who assist us in running our business (e.g., order fulfillment, payment processing, fraud detection, IT support, customer research, and marketing). For fraud prevention, we may share your personal information with Forter, Inc., our third-party provider for fraud screening services; please see Forter’s privacy policy.

What Rights Do You Have Regarding Your Personal Information?

General Privacy Rights
You have certain rights with respect to your personal information under various privacy and data protection laws. The rights and the process to exercise them are as follows:

Right to Know/Access
This allows you to request details about the personal information we have collected, used, sold, or shared about you, including categories of data sources, purposes of collection, and the specific pieces of personal information.

Right of Deletion (Erasure)
You may request that we delete certain elements of your personal information if there is no valid business reason for us to retain it or if required by law.

Do Not Track/Opt-Out of Targeted Advertising
We use tracking technologies like cookies and web beacons. You may opt out by blocking cookies or using the Global Privacy Control (GPC) signal.

Your Rights
To exercise these rights, submit a form through our website or email us at sales@volcanicdrinks.com. We may request specific information to verify your identity, such as name, account number, email, and mailing address.

Right to Appeal
In certain jurisdictions, you have the right to appeal our decision not to act on your request by emailing sales@volcanic-drinks.com with the subject line “Individual Rights Request Appeal.”

Notice at Collection
At the time of collection, you have a right to be informed about our privacy practices, including the categories of personal and sensitive information we collect and how we use or retain it.

Rights to Know, Correct, and Delete
You have a right to know the personal information we have collected about you, request corrections to inaccurate information, and request the deletion of your data under certain circumstances.

Do Not Sell or Share My Personal Information
You have the right to opt out of the sale or sharing of your personal information with third parties. To do this, click on “Your Privacy Choices” below or at the bottom of the page.

Authorized Agents
You may designate an authorized agent to exercise your rights on your behalf. We may require verification of the agent’s status and your identity.

Non-Discrimination
We will not unlawfully discriminate against you for exercising your rights under this section.

Right to Limit the Use and Disclosure of Sensitive Personal Information
You have the right to limit the use of sensitive personal information to only what is necessary for providing services or goods or as permitted by law.

“Shine the Light” Law Rights
California residents can opt out of sharing their personal information with certain parties for direct marketing purposes by following the instructions under “How to Exercise Your Rights” and including “Shine the Light Opt-Out” in the subject line.

Third-Party Websites and Services

The Services may include links to third-party websites or apps, including social media platforms. Those third-party websites and services are not Services operated or controlled by Us. This Policy does not apply to, and We do not control and are not responsible for, the privacy practices of those third-party websites or services. Please read their privacy policies carefully, since they have their own practices and policies, and they may collect and use your personal information in very different ways that We do.​Our Services may also include third-party content that collects data. This includes data collected by cookies, pixels, or other tracking tools, as further described above under "Do Not Track/Opt-Out of Targeted Advertising".

How Do We Protect Your Personal Information?

We use reasonable and appropriate security measures to protect your personal information.  No method of transmitting or storing data is completely secure, and despite our efforts to protect your personal information, We cannot guarantee the security of your personal information.It is important that you also play a role in keeping your personal information safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else – generally meaning a unique, long and complex password. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer or other device, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer or device. You should also make use of any privacy settings or controls We provide you in our Services.

How Long do We Retain Your Personal Information?

We keep personal information as long as it is necessary, relevant, or permitted for the purposes described in this Policy. We also keep personal information when and as otherwise required by law. ​This might mean that We keep some or all of your personal information even after you close your account with Us or otherwise end your relationship with Us, even if you exercise your deletion rights. When determining how long to retain your personal information, we take into account a number of factors, including the length and nature of our business relationship and the Services you obtain, the applicable statute(s) of limitation, and whether we are subject to any legal obligations relating to your personal information.  We also might de-identify certain personal information rather than deleting it.

Collection of Personal Information of Children

Our Services are intended for a general audience, and are not directed at children under the age of 13. We do not knowingly solicit or collect personal information from children below the age of 13. If you are a parent or legal guardian and think that your child under 13 has given Us data, you can contact Us in writing or by email as provided below under the section titled Contact Us. We do not knowingly sell the personal information of minors under the age of 16 without affirmative authorization.

Changes to this Policy

When we make changes to this Policy, we will post any changes on this page so please check back frequently.  If we make material changes, if we have your contact information, we will notify you prior to the changes taking effect, and we will also post a notice through the Services.Any use of our Services after we post the updated Policy will be subject to that updated Policy.

Arbitration

Any dispute related to your use of the Volcanic Drinks website or services purchased will be subject to confidential arbitration. Volcanic Drinks may seek injunctive or other relief in state or federal court, and you consent to exclusive jurisdiction. Arbitration will be conducted under American Arbitration Association rules. The arbitrator’s award will be binding and enforceable in any court of competent jurisdiction. Arbitration under this agreement cannot be joined with arbitration involving other parties, and no punitive damages can be awarded.

Changes to this Policy

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Please read this privacy notice and policy (“Policy”) carefully to understand our policies and practices regarding your personal information and how we will treat it. This Policy applies to individuals who interact with Volcanic Drinks brands and our services as consumers or members of the public (“you”). This Policy explains how your personal information (which some jurisdictions may refer to as “personal data”) is collected, used, and disclosed by Volcanic Drinks brands, our affiliates, and certain parties acting on our behalf (collectively “Volcanic Drinks,” “We,” “Us”). It also tells you how you can access and update your personal information, exercise certain rights, and make certain choices about how your personal information is used.
This Policy covers both our online and offline data collection activities, including personal information that We collect through our various channels such as Our websites, telephone contacts and Customer Support, and apps (Our “Services”), as well as third-party social media networks, consumer affairs, certain third-party data sources, points of sale, and events where this policy is provided to you. Please note that We might combine personal information from different sources (website, offline event), including by combining personal information that was originally collected by different Volcanic Drinks entities or Volcanic Drinks partners. We also may combine data from third parties with data We already have.
In some instances, if you do not provide personal information to Us, We may not be able to provide you with certain goods and/or services. We will generally indicate to you when this is the case, for example, by stating so on Our registration forms or not enabling the process to continue without that information.

What Personal Information Do We Collect?

“Personal information” is generally considered any information that can identify you or that relates specifically to you. The personal information that We collect about you depends on how you interact with Us and Our Services, what requests you make from Us, and the context of our relationship.

Information You Give Us
When you interact with Us or the Services, you may provide certain personal information to Us, including:

Identifiers, including data defined as personal information under the Icelandic Customer Records statute. This data includes:

Identification and Contact Data: Information that identifies you or allows us to contact you, such as your name, postal address, email, or phone number.

Account Login Data: Data required for access to your account profile, like login ID, email, screen name, password, and security questions.

Payment and Financial Data: Data needed to fulfill an order or complete a purchase, such as debit/credit card details or other payment forms. We may also collect information related to credit applications, if applicable.

Demographic Data & Interests: Data that describes your demographic or behavioral characteristics, like date of birth, gender, location, interests, hobbies, and lifestyle data.

Audio, Electronic, Visual, and Similar Information: Content you share with Us on social media networks or through our Services, like photos, videos, personal stories, and information from Customer Service interactions.

Commercial Information: Data related to your use of the Services, such as purchased products or services, and other consumption habits.

Sensitive Personal Information: Certain personal information that may be sensitive under some laws, such as governmental IDs, social security numbers, login details, health, financial account information, geolocation data, and certain demographic details.

Information Collected Automatically
When you interact with Us or the Services, certain information is automatically collected by the systems We use, including:

Data from Your Computer/Mobile Device/Browser: Information about the device you use to access our Services, such as IP address, device and browser type, and other online identifiers. If using a mobile device, we may collect your phone’s unique device ID, advertising ID, and similar data.

Internet or Other Similar Network Activity: Data is collected using automatic technologies like cookies and web beacons. This includes pages you view, links you click, content response times, download errors, and session length. Data may also be collected through third-party tracking for analytics and advertising (see “Do Not Track/Opt-Out of Targeted Advertising”).

Audio, Electronic, Visual, and Similar Information: We may visually record your interactions with our Services, including mouse clicks, movement, scrolling, and navigation, for analysis through heat maps.

Geolocation Data: Systems that record IP addresses often provide your general location.

Information We Create or Generate
We may use the personal information we collect to generate other information, such as:

Inferences: We may infer your preferences, characteristics, and behavior from collected data to create a profile for personalization and other general business purposes like market research, analytics, and security.

How do We Use Collected Personal Information?

Provide Goods and Services
We use certain personal information, including Identification, Account, Payment and Financial, Commercial Information, Data From Your Device, Internet Activity, and Sensitive Personal Information to provide our goods and services to you, including processing, fulfilling, delivering, and shipping orders. This includes payment processing, customer service, fraud detection, identity verification, and order tracking.

Personalization
We may use personal information like Identification, Account, Payment and Financial, Demographic Data, Commercial Information, Data From Your Device, Electronic and Similar Information, Internet Activity, Geolocation Data, and Inferences to analyze your preferences, personalize your experience, improve our services, provide targeted content, and allow participation in interactive features.

Improving Our Services and Products
We use customer interactions and feedback to improve our services, analyze order history, customer comments, and behavior using various tools, including AI and machine learning.

Marketing Our Products
We may use personal information for marketing and advertising purposes, including providing targeted advertising for our products and third-party brands. This includes Identification, Account, Payment and Financial, Demographic Data, Commercial Information, Data From Your Device, Electronic and Similar Information, Internet Activity, Geolocation Data, and Inferences.

Your Privacy Choices
You can opt out of receiving advertising and marketing materials through your account settings or “Your Privacy Choices.”

Rewards Programs, Sweepstakes, Contests, and Other Promotions
We may offer promotions such as sweepstakes, contests, or coupons, requiring the collection of personal information based on the promotion’s nature. Additional terms and notices may apply.

General Operations and Administration
We use personal information for business purposes, such as account maintenance, audits, tax reporting, system evaluation, security, and fraud prevention. We may also use personal information to comply with legal obligations.

Aggregate or De-Identify Personal Information
We may de-identify or aggregate personal information with other data so it can no longer be associated with you. Under applicable law, this information is no longer considered personal, and we can use it for any purpose, unless prohibited.

To Whom do We Disclose the Personal Information We Collect?

Our Affiliates
We may provide your personal information to our affiliates who process it for the delivery of our Services or for business purposes as outlined in this Policy.

Our Service Providers
We disclose your personal information to service providers who assist us in running our business (e.g., order fulfillment, payment processing, fraud detection, IT support, customer research, and marketing). For fraud prevention, we may share your personal information with Forter, Inc., our third-party provider for fraud screening services; please see Forter’s privacy policy.

What Rights Do You Have Regarding Your Personal Information?

General Privacy Rights
You have certain rights with respect to your personal information under various privacy and data protection laws. The rights and the process to exercise them are as follows:

Right to Know/Access
This allows you to request details about the personal information we have collected, used, sold, or shared about you, including categories of data sources, purposes of collection, and the specific pieces of personal information.

Right of Deletion (Erasure)
You may request that we delete certain elements of your personal information if there is no valid business reason for us to retain it or if required by law.

Do Not Track/Opt-Out of Targeted Advertising
We use tracking technologies like cookies and web beacons. You may opt out by blocking cookies or using the Global Privacy Control (GPC) signal.

Your Rights
To exercise these rights, submit a form through our website or email us at sales@volcanicdrinks.com. We may request specific information to verify your identity, such as name, account number, email, and mailing address.

Right to Appeal
In certain jurisdictions, you have the right to appeal our decision not to act on your request by emailing sales@volcanic-drinks.com with the subject line “Individual Rights Request Appeal.”

Notice at Collection
At the time of collection, you have a right to be informed about our privacy practices, including the categories of personal and sensitive information we collect and how we use or retain it.

Rights to Know, Correct, and Delete
You have a right to know the personal information we have collected about you, request corrections to inaccurate information, and request the deletion of your data under certain circumstances.

Do Not Sell or Share My Personal Information
You have the right to opt out of the sale or sharing of your personal information with third parties. To do this, click on “Your Privacy Choices” below or at the bottom of the page.

Authorized Agents
You may designate an authorized agent to exercise your rights on your behalf. We may require verification of the agent’s status and your identity.

Non-Discrimination
We will not unlawfully discriminate against you for exercising your rights under this section.

Right to Limit the Use and Disclosure of Sensitive Personal Information
You have the right to limit the use of sensitive personal information to only what is necessary for providing services or goods or as permitted by law.

“Shine the Light” Law Rights
California residents can opt out of sharing their personal information with certain parties for direct marketing purposes by following the instructions under “How to Exercise Your Rights” and including “Shine the Light Opt-Out” in the subject line.

Third-Party Websites and Services

The Services may include links to third-party websites or apps, including social media platforms. Those third-party websites and services are not Services operated or controlled by Us. This Policy does not apply to, and We do not control and are not responsible for, the privacy practices of those third-party websites or services. Please read their privacy policies carefully, since they have their own practices and policies, and they may collect and use your personal information in very different ways that We do.​Our Services may also include third-party content that collects data. This includes data collected by cookies, pixels, or other tracking tools, as further described above under "Do Not Track/Opt-Out of Targeted Advertising".

How Do We Protect Your Personal Information?

We use reasonable and appropriate security measures to protect your personal information.  No method of transmitting or storing data is completely secure, and despite our efforts to protect your personal information, We cannot guarantee the security of your personal information.It is important that you also play a role in keeping your personal information safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else – generally meaning a unique, long and complex password. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer or other device, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer or device. You should also make use of any privacy settings or controls We provide you in our Services.

How Long do We Retain Your Personal Information?

We keep personal information as long as it is necessary, relevant, or permitted for the purposes described in this Policy. We also keep personal information when and as otherwise required by law. ​This might mean that We keep some or all of your personal information even after you close your account with Us or otherwise end your relationship with Us, even if you exercise your deletion rights. When determining how long to retain your personal information, we take into account a number of factors, including the length and nature of our business relationship and the Services you obtain, the applicable statute(s) of limitation, and whether we are subject to any legal obligations relating to your personal information.  We also might de-identify certain personal information rather than deleting it.

Collection of Personal Information of Children

Our Services are intended for a general audience, and are not directed at children under the age of 13. We do not knowingly solicit or collect personal information from children below the age of 13. If you are a parent or legal guardian and think that your child under 13 has given Us data, you can contact Us in writing or by email as provided below under the section titled Contact Us. We do not knowingly sell the personal information of minors under the age of 16 without affirmative authorization.

Changes to this Policy

When we make changes to this Policy, we will post any changes on this page so please check back frequently.  If we make material changes, if we have your contact information, we will notify you prior to the changes taking effect, and we will also post a notice through the Services.Any use of our Services after we post the updated Policy will be subject to that updated Policy.

Arbitration

Any dispute related to your use of the Volcanic Drinks website or services purchased will be subject to confidential arbitration. Volcanic Drinks may seek injunctive or other relief in state or federal court, and you consent to exclusive jurisdiction. Arbitration will be conducted under American Arbitration Association rules. The arbitrator’s award will be binding and enforceable in any court of competent jurisdiction. Arbitration under this agreement cannot be joined with arbitration involving other parties, and no punitive damages can be awarded.

Changes to this Policy

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Your access and use of the website, including your use of any ratings and review service that we may make available, is subject to the following Terms and Conditions and all applicable laws. By accessing and browsing the website, you accept, without limitation or qualification, the Terms and Conditions below. Please review our Privacy Policy, which also governs your visit to our website, to understand our information practices.

License and Website Access

We grant you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Vök Waters This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Vök Waters You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without the express written consent of Vök Waters. Any unauthorized use terminates the permission or license granted by Volcanic Drinks.​

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of this website so long as the link does not portray Vök Waters, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Vök Waters logo or other proprietary graphic or trademark as part of the link without our express written permission.

Copyright and Trademarks

All content included on this site, including but not limited to, text, graphics, logos, button icons, images, audio and video clips, digital downloads, data compilations, and software is the property of Vök Waters or its content suppliers and protected by United States and international copyright laws. All software used on this site is the property of Vök Waters or its software suppliers and is protected by United States and international copyright laws.

Marks indicated on our website are registered trademarks of Vök Waters or its affiliates, in the United States and other countries. All other trademarks not owned by Vök Waters or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Vök Waters or its subsidiaries.

Use of the Website and User Submissions

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

We do sell products for children, but sell them to adults, who can purchase with a credit card. If you are under 18, you may use this website only with the involvement of a parent or guardian. Vök Waters and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Vök Water does not wish to receive any product, marketing, advertising or other ideas that are not covered by issued United States patents or copyrights. If you send, submit, or post any communications or materials to the website by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. For any content that you submit, you grant Vök Water brands and its affiliates a nonexclusive, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute and/or display such content, ideas, concepts, know-how, or techniques, and/or incorporate such content, ideas, concepts, know-how, or techniques into any form, medium or technology throughout the world without compensation to you. You grant us and our affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.

All content that you submit may be used at Vök Waters sole discretion. Vök Waters reserves the right to change, condense or delete any content on Vök Water website that Vök Water deems, in its sole discretion, to violate the guidelines contained herein or any other provision of these Terms of Use. Vök Water does not guarantee that you will have any recourse through Vök Water to edit or delete any ratings or written comments you have submitted.

Vök Water reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Vök Water, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Vök Water, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Vök Water will fully cooperate with any law enforcement authorities or court order requesting or directing Vök Water to disclose the identity of anyone posting such materials.​

Although Vök Water may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on the website, Vök Water is under no obligation to do so and assumes no responsibility or liability arising from the contents of any such communications nor for any error, defamation, libel, obscenity, profanity, or inaccuracy contained in any such communication.

You agree to indemnify and hold Vök Water (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth herein, or your violation of any law or the rights of a third party.

General review writing rules and guidelines
You may be able to post reviews on this website. The maximum allowed length may vary depending upon the website you are on and the function you are using. 

What to include:
Your comments should focus on your experience and context. The best comments include not only whether you liked or disliked an experience, but also why. Feel free to mention related items and how this submission rates in comparison to them.

What not to include: 
You agree and warrant that you shall not submit any of the following content: 

  • a. Time-sensitive material.

  • b. Comments on other reviews.

  • c. Profanity, obscenities, or spiteful remarks.

  • d. Single-word reviews. We want to know why you liked or disliked the item.

  • e. Solicitations for helpful votes.

  • f. Content known by you to be false, inaccurate or misleading;

  • g. Content that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

  • h. Content that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

  • i. Content that is, or may reasonably be considered in Vök Water's sole discretion to be, defamatory, libelous, obscene, pornographic, profane, hateful, racially or religiously biased or offensive, threatening or harassing to any individual, partnership or corporation;

  • j. Content for which you were compensated or granted any consideration by any third party;

  • k. Any information that references other websites, addresses, email addresses, contact information or phone numbers;

  • l. Any computer viruses, worms or other potentially damaging computer programs or files.

Comments in violation of these guidelines may not be posted.

All submitted reviews become the licensed property of Vök Water Your reviews may be posted on the website. Submissions that do not follow our review guidelines may not be posted.

By submitting any content you represent and warrant that: 

  • a. You are the sole author and owner of the intellectual property rights thereto;

  • b. All "moral rights" that you may have in such content have been voluntarily waived by you;

  • c. You are at least 18 years old;

  • d. Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

Disclaimers

Your use of the website is at your risk. Vök Water makes no warranties or representations as to its accuracy and Vök Water specifically disclaims any liability or responsibility for any errors or omissions in the content on the website. Neither Vök Water nor any other party involved in creating, producing, or delivering the website is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, or inability to use or access, the website. Without limiting the foregoing, everything on the website is provided to you. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

Vök Water assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from the website.

Descriptions of Products and Services

The website refers to products and/or services that are generally available for purchase in the continental United States but may not be available in your particular locality. The reference to any such products or services in this website does not imply or warrant that these products or services will be available at any time in your particular locality.​We do not warrant that the descriptions or other content of this site are accurate, complete, reliable, current or error-free. Features and specifications of products described or depicted on the website are subject to change at any time without notice.

How Do We Protect Your Personal Information?

Vök water is not responsible for the content of any site linked to or from the website. Your linking to any other site is entirely at your own risk. While Vök water may provide links on this website to other sites, the inclusion of such links is for your convenience only and should not be interpreted as an endorsement of the owner/sponsor of the site or the content of the site. Vök water disclaims all warranties, express and implied, as to the accuracy, validity, legality or otherwise of any materials or information contained on such sites.

Revisions

Vök Water may at any time revise these Terms and Conditions by updating this posting. Since you are bound by these Terms and Conditions, you should therefore periodically visit this website to review the then current Terms and Conditions.

Copyright Complaints

If you believe that any material contained on this website infringes your copyright, you should notify us of your copyright infringement claim in accordance with the following procedure. Vök Water will process notices of alleged infringement which it receives and will take appropriate action as required by the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws.

To be effective, the notification must be in writing and contain the following information (DMCA, 17 U.S.C. 512(c)(3)): 

  • a. Physical or electronic signature of a person authorized to act on behalf of the owners of an exclusive right that is allegedly infringed;

  • b. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

  • c. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which to be disabled, and information reasonably sufficient to permit the service provider to locate the material;

  • d. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

  • e. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

  • f. A statement, made under penalty of perjury, that the information in the notification is accurate and that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Applicable Law

These Terms and Conditions are to be governed by and construed in accordance with the law.

Arbitration

Any dispute relating in any way to your visit to a Vök Water website or to products or services you purchase through a Vök Water website shall be submitted to confidential arbitration. Vök Water  may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. In no event shall the arbitrator be entitled to award either party exemplary, treble or any other form of punitive damages against the other, regardless of the claims raised.

Changes to this Policy

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Privacy Policy

To contact us about this Policy and/or our privacy practices, please contact us at

sales@volcanic-drinks.com


Last Updated:
Sep 20, 2024

Please read this privacy notice and policy (“Policy”) carefully to understand our policies and practices regarding your personal information and how we will treat it. This Policy applies to individuals who interact with Volcanic Drinks brands and our services as consumers or members of the public (“you”). This Policy explains how your personal information (which some jurisdictions may refer to as “personal data”) is collected, used, and disclosed by Volcanic Drinks brands, our affiliates, and certain parties acting on our behalf (collectively “Volcanic Drinks,” “We,” “Us”). It also tells you how you can access and update your personal information, exercise certain rights, and make certain choices about how your personal information is used.
This Policy covers both our online and offline data collection activities, including personal information that We collect through our various channels such as Our websites, telephone contacts and Customer Support, and apps (Our “Services”), as well as third-party social media networks, consumer affairs, certain third-party data sources, points of sale, and events where this policy is provided to you. Please note that We might combine personal information from different sources (website, offline event), including by combining personal information that was originally collected by different Volcanic Drinks entities or Volcanic Drinks partners. We also may combine data from third parties with data We already have.
In some instances, if you do not provide personal information to Us, We may not be able to provide you with certain goods and/or services. We will generally indicate to you when this is the case, for example, by stating so on Our registration forms or not enabling the process to continue without that information.

What Personal Information Do We Collect?

“Personal information” is generally considered any information that can identify you or that relates specifically to you. The personal information that We collect about you depends on how you interact with Us and Our Services, what requests you make from Us, and the context of our relationship.

Information You Give Us
When you interact with Us or the Services, you may provide certain personal information to Us, including:

Identifiers, including data defined as personal information under the Icelandic Customer Records statute. This data includes:

Identification and Contact Data: Information that identifies you or allows us to contact you, such as your name, postal address, email, or phone number.

Account Login Data: Data required for access to your account profile, like login ID, email, screen name, password, and security questions.

Payment and Financial Data: Data needed to fulfill an order or complete a purchase, such as debit/credit card details or other payment forms. We may also collect information related to credit applications, if applicable.

Demographic Data & Interests: Data that describes your demographic or behavioral characteristics, like date of birth, gender, location, interests, hobbies, and lifestyle data.

Audio, Electronic, Visual, and Similar Information: Content you share with Us on social media networks or through our Services, like photos, videos, personal stories, and information from Customer Service interactions.

Commercial Information: Data related to your use of the Services, such as purchased products or services, and other consumption habits.

Sensitive Personal Information: Certain personal information that may be sensitive under some laws, such as governmental IDs, social security numbers, login details, health, financial account information, geolocation data, and certain demographic details.

Information Collected Automatically
When you interact with Us or the Services, certain information is automatically collected by the systems We use, including:

Data from Your Computer/Mobile Device/Browser: Information about the device you use to access our Services, such as IP address, device and browser type, and other online identifiers. If using a mobile device, we may collect your phone’s unique device ID, advertising ID, and similar data.

Internet or Other Similar Network Activity: Data is collected using automatic technologies like cookies and web beacons. This includes pages you view, links you click, content response times, download errors, and session length. Data may also be collected through third-party tracking for analytics and advertising (see “Do Not Track/Opt-Out of Targeted Advertising”).

Audio, Electronic, Visual, and Similar Information: We may visually record your interactions with our Services, including mouse clicks, movement, scrolling, and navigation, for analysis through heat maps.

Geolocation Data: Systems that record IP addresses often provide your general location.

Information We Create or Generate
We may use the personal information we collect to generate other information, such as:

Inferences: We may infer your preferences, characteristics, and behavior from collected data to create a profile for personalization and other general business purposes like market research, analytics, and security.

How do We Use Collected Personal Information?

Provide Goods and Services
We use certain personal information, including Identification, Account, Payment and Financial, Commercial Information, Data From Your Device, Internet Activity, and Sensitive Personal Information to provide our goods and services to you, including processing, fulfilling, delivering, and shipping orders. This includes payment processing, customer service, fraud detection, identity verification, and order tracking.

Personalization
We may use personal information like Identification, Account, Payment and Financial, Demographic Data, Commercial Information, Data From Your Device, Electronic and Similar Information, Internet Activity, Geolocation Data, and Inferences to analyze your preferences, personalize your experience, improve our services, provide targeted content, and allow participation in interactive features.

Improving Our Services and Products
We use customer interactions and feedback to improve our services, analyze order history, customer comments, and behavior using various tools, including AI and machine learning.

Marketing Our Products
We may use personal information for marketing and advertising purposes, including providing targeted advertising for our products and third-party brands. This includes Identification, Account, Payment and Financial, Demographic Data, Commercial Information, Data From Your Device, Electronic and Similar Information, Internet Activity, Geolocation Data, and Inferences.

Your Privacy Choices
You can opt out of receiving advertising and marketing materials through your account settings or “Your Privacy Choices.”

Rewards Programs, Sweepstakes, Contests, and Other Promotions
We may offer promotions such as sweepstakes, contests, or coupons, requiring the collection of personal information based on the promotion’s nature. Additional terms and notices may apply.

General Operations and Administration
We use personal information for business purposes, such as account maintenance, audits, tax reporting, system evaluation, security, and fraud prevention. We may also use personal information to comply with legal obligations.

Aggregate or De-Identify Personal Information
We may de-identify or aggregate personal information with other data so it can no longer be associated with you. Under applicable law, this information is no longer considered personal, and we can use it for any purpose, unless prohibited.

To Whom do We Disclose the Personal Information We Collect?

Our Affiliates
We may provide your personal information to our affiliates who process it for the delivery of our Services or for business purposes as outlined in this Policy.

Our Service Providers
We disclose your personal information to service providers who assist us in running our business (e.g., order fulfillment, payment processing, fraud detection, IT support, customer research, and marketing). For fraud prevention, we may share your personal information with Forter, Inc., our third-party provider for fraud screening services; please see Forter’s privacy policy.

What Rights Do You Have Regarding Your Personal Information?

General Privacy Rights
You have certain rights with respect to your personal information under various privacy and data protection laws. The rights and the process to exercise them are as follows:

Right to Know/Access
This allows you to request details about the personal information we have collected, used, sold, or shared about you, including categories of data sources, purposes of collection, and the specific pieces of personal information.

Right of Deletion (Erasure)
You may request that we delete certain elements of your personal information if there is no valid business reason for us to retain it or if required by law.

Do Not Track/Opt-Out of Targeted Advertising
We use tracking technologies like cookies and web beacons. You may opt out by blocking cookies or using the Global Privacy Control (GPC) signal.

Your Rights
To exercise these rights, submit a form through our website or email us at sales@volcanicdrinks.com. We may request specific information to verify your identity, such as name, account number, email, and mailing address.

Right to Appeal
In certain jurisdictions, you have the right to appeal our decision not to act on your request by emailing sales@volcanic-drinks.com with the subject line “Individual Rights Request Appeal.”

Notice at Collection
At the time of collection, you have a right to be informed about our privacy practices, including the categories of personal and sensitive information we collect and how we use or retain it.

Rights to Know, Correct, and Delete
You have a right to know the personal information we have collected about you, request corrections to inaccurate information, and request the deletion of your data under certain circumstances.

Do Not Sell or Share My Personal Information
You have the right to opt out of the sale or sharing of your personal information with third parties. To do this, click on “Your Privacy Choices” below or at the bottom of the page.

Authorized Agents
You may designate an authorized agent to exercise your rights on your behalf. We may require verification of the agent’s status and your identity.

Non-Discrimination
We will not unlawfully discriminate against you for exercising your rights under this section.

Right to Limit the Use and Disclosure of Sensitive Personal Information
You have the right to limit the use of sensitive personal information to only what is necessary for providing services or goods or as permitted by law.

“Shine the Light” Law Rights
California residents can opt out of sharing their personal information with certain parties for direct marketing purposes by following the instructions under “How to Exercise Your Rights” and including “Shine the Light Opt-Out” in the subject line.

Third-Party Websites and Services

The Services may include links to third-party websites or apps, including social media platforms. Those third-party websites and services are not Services operated or controlled by Us. This Policy does not apply to, and We do not control and are not responsible for, the privacy practices of those third-party websites or services. Please read their privacy policies carefully, since they have their own practices and policies, and they may collect and use your personal information in very different ways that We do.​Our Services may also include third-party content that collects data. This includes data collected by cookies, pixels, or other tracking tools, as further described above under "Do Not Track/Opt-Out of Targeted Advertising".

How Do We Protect Your Personal Information?

We use reasonable and appropriate security measures to protect your personal information.  No method of transmitting or storing data is completely secure, and despite our efforts to protect your personal information, We cannot guarantee the security of your personal information.It is important that you also play a role in keeping your personal information safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else – generally meaning a unique, long and complex password. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer or other device, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer or device. You should also make use of any privacy settings or controls We provide you in our Services.

How Long do We Retain Your Personal Information?

We keep personal information as long as it is necessary, relevant, or permitted for the purposes described in this Policy. We also keep personal information when and as otherwise required by law. ​This might mean that We keep some or all of your personal information even after you close your account with Us or otherwise end your relationship with Us, even if you exercise your deletion rights. When determining how long to retain your personal information, we take into account a number of factors, including the length and nature of our business relationship and the Services you obtain, the applicable statute(s) of limitation, and whether we are subject to any legal obligations relating to your personal information.  We also might de-identify certain personal information rather than deleting it.

Collection of Personal Information of Children

Our Services are intended for a general audience, and are not directed at children under the age of 13. We do not knowingly solicit or collect personal information from children below the age of 13. If you are a parent or legal guardian and think that your child under 13 has given Us data, you can contact Us in writing or by email as provided below under the section titled Contact Us. We do not knowingly sell the personal information of minors under the age of 16 without affirmative authorization.

Changes to this Policy

When we make changes to this Policy, we will post any changes on this page so please check back frequently.  If we make material changes, if we have your contact information, we will notify you prior to the changes taking effect, and we will also post a notice through the Services.Any use of our Services after we post the updated Policy will be subject to that updated Policy.

Arbitration

Any dispute related to your use of the Volcanic Drinks website or services purchased will be subject to confidential arbitration. Volcanic Drinks may seek injunctive or other relief in state or federal court, and you consent to exclusive jurisdiction. Arbitration will be conducted under American Arbitration Association rules. The arbitrator’s award will be binding and enforceable in any court of competent jurisdiction. Arbitration under this agreement cannot be joined with arbitration involving other parties, and no punitive damages can be awarded.

Changes to this Policy

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Volcanic Drinks ehf. · Reykjavik, Iceland · sales@volcanic-drinks.com

©

2024

All Rights Reserved

Volcanic Drinks ehf. · Reykjavik, Iceland · sales@volcanic-drinks.com

©

2024

All Rights Reserved